![]() Rowe Price Associates, Inc., Counterpoint Global (Morgan Stanley), Vulcan Capital, Durable Capital Partners LP and The Rise Fund, TPG’s multisector global impact investing strategy. Rad’s latest round is led by institutional investors Fidelity Management & Research Company, with investments from funds and accounts advised by T. The Series D raise from existing investors, which brings the company’s total funding to $329 million, comes just eight months after Rad raised $150 million. The Seattle-based startup aims to use the funds to boost investments in product and technology innovation and beef out its distribution network, according to founder and CEO Mike Radenbaugh. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Fat tire e-bike manufacturer Rad Power Bikes just raised another $154 million. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This has been a terrible experience a a consumer, and feels unethical and shady.Policy: ************************************************************** Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. But again, they shouldn't have to review this, as their policy clearly states that we should only owe $149 and we should be able to return the bike. This bike has not been ridden, it is brand new, all packaging still intact.They claimed they will need to "review this claim" and to expect a response in 4-5 business days, but are vague about what that means/what next steps will be. This goes against their own purchase and return policies, and we are being told that a "used" bike is a bike that has been assembled, when their policy clearly states that a "used" bike is a bike that has been ridden. We chatted for another hour, where we requested to return the bike, but *** Support said that we need to pay a 30% restocking fee on a $2,000 bike, AND a $149 fee for shipping. ![]() There is no phone number available, so we went to chat on 5/23/23. We reached out to customer support via email on 5/22/23 when their customer support office re-opened, and received no response. The verdict is that new parts are needed. We kept seeing multiple error messages, and after hours of troubleshooting, there was no resolution. The bike shipped and we received it on 5/20/23, but after assembly, the "e" part of the bike did not work. My wife and I purchased an e-bike from Rad Power Bikes online on 5/14/23.
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